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アメリカ求人サイトProxJトップ > アメリカ求人検索 > アメリカ 求人情報(仕事)  > NY: ニューヨーク エンジニアリング "IT help desk support technician" 求人情報(仕事)
人材紹介・派遣会社:
Actus Consulting Group, Inc.
求人ID:
7053/A7056
職種:
IT help desk support technician
職種カテゴリ:
Engineering(エンジニアリング)
業種:
Telecommunications/ISP(通信/ISP)
仕事内容:
日系IT企業がヘルプデスクサポートテクニシャンを募集
仕事内容詳細:
Main Duties and Responsibilities:  Provide Tier 1/2 support on a daily basis.  Provides answers and technical support to clients by isolating and identifying problems researching answers guiding client through corrective steps.  Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment.  Provides phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc.  Ensures backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.  Escalate issues to next level of support and/or vendors and contractors in timely manner.
応募資格:
Qualification / Requirements: The person must meet following qualifications and willing to improve one’s abilities under supervisor’s instructions:  Fluency in both English and Japanese.  2 years of help desk/desktop support experience.  Technical knowledge of TCP/IP protocol (Mail, DNS etc.), Windows OS (Client, Server), Virtualization Software (VMware, Hyper-V), Backup Solution (Symantec Backup Exec), IBM Notes, Windows Network System (Active Directory), Concept of major software licensing (Microsoft, Symantec, Adobe, etc.)  Interpersonal Skill – Developing and maintaining relationship with business units and other groups.  Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
勤務地:
New York(NY: ニューヨーク), Midtown
雇用形態:
Employee
雇用期間:
Full time
基本給与:

50000 - 52000 ( USD )
ビザスポンサー:
NO
待遇・福利厚生: