アメリカ求人サイトProxJトップ ＞ アメリカ求人検索 ＞ アメリカ 求人情報（仕事） ＞ NY: ニューヨーク エンジニアリング "IT help desk support technician" 求人情報（仕事）
Actus Consulting Group, Inc.
IT help desk support technician
Main Duties and Responsibilities: Provide Tier 1/2 support on a daily basis. Provides answers and technical support to clients by isolating and identifying problems researching answers guiding client through corrective steps. Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment. Provides phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc. Ensures backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed. Escalate issues to next level of support and/or vendors and contractors in timely manner.
Qualification / Requirements: The person must meet following qualifications and willing to improve one’s abilities under supervisor’s instructions: Fluency in both English and Japanese. 2 years of help desk/desktop support experience. Technical knowledge of TCP/IP protocol (Mail, DNS etc.), Windows OS (Client, Server), Virtualization Software (VMware, Hyper-V), Backup Solution (Symantec Backup Exec), IBM Notes, Windows Network System (Active Directory), Concept of major software licensing (Microsoft, Symantec, Adobe, etc.) Interpersonal Skill – Developing and maintaining relationship with business units and other groups. Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
New York（NY: ニューヨーク）, Midtown
50000 - 52000 ( USD )